| Hardware
Software
Network/Passwords/Saving Files
Internet
Preferences
Purchasing
Hardware
1. What do I do if my
laptop is lost or stolen?
The teacher must file a report with the police and obtain a
copy of the police report. An Equipment Replacement Form
available from the
Risk Management web site must be downloaded, completed and
sent with the police report to Sandra Elliot, Risk Management
Department, via interoffice mail.
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2. What should I do if I am
leaving the employment of CCSD?
The Dell and Apple laptops are assigned and issued to
specific teachers and accounted for on the inventory of each
teacher's work site. As teachers transfer locations and take
their laptops with them, the Property Control system will be
updated with this information from Human Resources. Currently,
teachers that have been assigned laptops and are leaving the
employment of CCSD must turn in their laptops so they can be
stored in a central location for reassignment later. The laptop
should be returned in good condition, with the case, power cord
and internet cable to your school's administration.
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3. How do I connect my
printer at home?
Both the Dell D620 and the Apple iBook have USB ports. In most
cases, since many print drivers are already installed, you’ll
just have to plug your printer’s USB cable in to the USB port on
your laptop, and then follow the directions given to you on your
Dell Quick Reference Card to complete the install. For your
iBook, directions from Apple are on the following link:
http://www.apple.com/support/mac101/connect/2/
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4. May I install a local
printer at school?
Yes, you are permitted to install local printers at school. See
#1 above.
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5. I have an older printer
with a parallel port, not a USB port. Can I connect it to my
laptop?
It may be possible to purchase an adapter. Take the printer
cable to a computer supplies store and explain that you want an
adaptor for the cable so that it will connect to a USB port. You
may purchase these with your personal funds and use them;
however, it will be a non-reimbursable expense.
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6. May I change my default
printer to select a different printer?
Yes, you have the rights to do that. Click on
start/settings/printers and faxes/right click on the printer you
want to designate as default/click on ‘set as default printer’.
A check-mark in a black circle will indicate the default
printer.
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7. I didn’t receive an
external firewire card when I picked up my laptop. When will I
receive it?
The firewire cards, for those who did not receive them during
training, will be delivered to their schools during preplanning.
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8. What if my battery
doesn’t charge?
You’ll need to submit a work order with Customer Care. Their
number is 770-426-3330. During the summer, in order for Titan to
work on your laptop, you’ll need to arrange to meet a technician
at your school.
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9. What should I do if I
have problems with my laptop (for example, the machine doesn’t
boot up, mouse doesn’t work, keyboard doesn’t work, monitor
doesn’t show anything, etc.)?
Your laptop is covered by a 4-year warranty, but you’ll need to
submit a work order to have the situation diagnosed. You may
contact the Customer Care Center at 770-426-3330.
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10. I lost my power cable;
where can I get one?
In the event of damage, loss or theft of the laptop or
accessories/components, you should immediately notify your
principal or his/her designated representative for repair or
replacement matters. Some items, such as power cables, are
listed on the Dell bid list under Miscellaneous Items. If you
need pricing on items that are not on the bid list, contact
Procurement for assistance.
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11. I need a cable to
connect my laptop to an LCD projector; do you have an extra one?
No extra cables are available, however their authorized purchase
may be presented to your school leadership department for
consideration.
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12. When I connect my
laptop to an LCD projector, the screen is blurry. What do
I do?
The D620 laptop has a wide screen display (16:9). This
setting needs to be changed while using some projectors to a
standard screen display (4:3). These
directions will help you configure your laptop to project
the highest quality image.
Software
12. May I install software at
home?
Teachers are not allowed to install software at school. At home,
teachers may only install software to connect to their Internet
service provider (ISP) and printer software to print to a local
printer.
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13. What if I need to
install software for my digital camera or video camera?
You may also install, if necessary, drivers for printers,
cameras, external drives, etc. Many drivers, however, are
already installed on your laptop.
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14. I can’t find FullShot in
my Start Programs menu; do I have it on my laptop?
FullShot, which is a
screen capture application, is loaded on your laptop.
FullShot will now appear in
your Start Programs menu.
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Network/Passwords
15. Why can’t I connect to the
network at school?
On your Dell, make certain you are logging in using your “badge
ID.stf.” and your network password. On your iBook, check that
your selected location is CCSD (click on the blue Apple in the
top left corner/location/CCSD Network). If you can’t remember
your network password, you’ll need to call in a work order so
that the Customer Care Center (770-426-3330) will reset your
password.
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16. Can I log in to the
network if I’m not at my own school?
Yes; your same login and password may be used on your laptop, at
any CCSD location. If wireless access is not available, you’ll
need to connect your laptop to the network with the patch cable
included in your laptop bag.
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17. How do I change my
password for the home user?
Currently, this is not an option.
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18. What is the Common
folder?
The Common Folder is located on the C:\ drive of your
laptop, and is used for storing files that you wish to transport
between home and school.
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19. Why can’t I just save
files to my desktop or My Documents & use them that way?
The operating system on your laptop is Windows XP, which
remembers each user’s files and system preferences.
As a school user, when you log in using your badgeID.stf.,
Windows XP remembers where you’ve saved your files, how your
desktop looks, etc.
But when you log in as home user, Windows XP recognizes you as
an entirely different user and won’t give you access to your
school user’s desktop or files.
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20. What is the main
difference between the school user and the home user?
- The school user has access to shared resources on the
Cobb County network (such as printers and applications), and
to individual space on a county server (your “home
directory”, which is backed up each day).
Furthermore, Internet service is provided for the school
user.
- The home user cannot access any county network
resources, and only has access to the Internet if s/he has a
personal account with an Internet Service Provider. In
addition, the home user must manually backup files, using a
storage device such as a flash drive, external hard drive,
or a CD.
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Internet
21. Why can’t I get in to the
Internet from home?
For your Dell laptop, refer to the directions on the following
link:
Dell laptop For your
iBook.
If you have difficulties, you may need to contact your Internet
Service Provider for assistance.
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22. In order to connect to
the Internet at home I need to install AOL; is that okay?
Other internet service providers, who don’t require software
installs, may be used to access the internet; but AOL may not be
installed on CCSD computers.
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Preferences
23. May I disable the
touchpad and use a mouse instead?
The touchpad can not be disabled at this time, however you can
attach a USB mouse and the laptop will recognize it.
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24. How do I increase
the size of the icons on my screen?
On a Dell, right click on a blank space on the desktop, and then
click on properties/settings/drag the screen resolution
indicator to 800x600 pixels/click OK. On the iBook, click on the
blue Apple on the top left of the desktop/system
preferences/displays/ 800x600.
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Purchasing
25. Where can I buy a lock
for my computer?
CCSD has a dedicated department focused on Employee Purchases,
so you can utilize your school's affiliation with Dell for
discounts. You will need to order through the
Education online website. Use your EPP (Employee Purchase
Program) member ID number to login, which can be obtained from
your EPP sales rep. This will allow you to utilize the education
discount, or, to speak with an EPP sales rep., call
888-987-3355,
Option 2. Laptop locks purchased with personal funds are not
reimbursable.
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26. How can I buy a
laptop for my personal use?
The Dell Latitude D620 Notebook is now available for purchase
via the CCSD/Dell Premier Page. This model is the duo core
laptop purchased for teachers under the recent SPLOST
initiative. For complete details, click on the following link to
access the
CCSD bidlist. Once on the bidlist, click on the Dell link to
view all approved CCSD configurations, including the D620. Click
“Customize” under any of the machines to view a complete list of
features and available upgrade options for each.
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