Technology Information

Technology Information

SHARE
twitter

How to get a laptop

All students are able to get a laptop from CCSD, after the enrolling adult opts-in on ParentVUE. Students should then go to the learning commons to pick up their laptop. 

How to opt-in (English directions)
How to opt-in (Spanish directions)

Need assistance with your ParentVUE account? Email Nadine.Millan@cobbk12.org for assistance. 

Log-in & Password Information

Students need to know the following information to log in to computers on campus, StudentVUE and CTLS:

  • Student ID# (found on printed schedule or StudentVUE)
  • Student email address (found on StudentVUE - firstname.lastname@students.cobbk12.org)
  • Password (new student password is happy and student will be prompted to change it)

General Troubleshooting

  • Restart Your computer

Restarting is a normal part of computer maintenance and should be done regularly, even when you are not having issues. Here are two ways to restart your computer:

  • Normal Restart
    1. Click the Start Menu
    2. Click the Power icon
    3. Click "Restart"
  • Forced Shutdown and Restart

If your computer is unsresponsive or won't power on at all, try a forced shutdown and restart:

  1. Make sure your computer is connected to a working charger for 2-3 minutes.
  2. Hold down the power button (above the keyboard) for 5-10 seconds until the battery indicator LED light (on the bottom right edge near the headphone jack) turns off.
  3. Wait 5 seconds, then press the power button to restart.
  4. If the circular Dell logo does not appear on the screen, repeat the steps above. 
  5. If the circular Dell logo does not appear after 3-4 attempts, you will need to bring your laptop to the learning commons for repair. 
  • Connect to CCSDStudents Wi-Fi

While you are at school, your school-issued laptop should only connect to the CCSDStudents Wi-Fi network. 

Click on the Wi-Fi icon on the taskbar to make sure you are connected to CCSDStudents.

If your laptop will not connect to CCSDStudents, you will need to turn it in to the learning commons for repair. 

  • Run Dell Command Update

Dell Command Update installs important driver and firmware updates for your computer hardware. 

  1. Make sure your computer is connected to a charger.
  2. Click on the Start menu, scroll down and open the Dell folder, then click on Dell Command Update. 
  3. Follow the prompts to scan for and install updates. Do not unplug your computer from power until the updates are complete. 
  4. After the updates are complete, restart your computer. 
  • Install Windows Updates
  1. Click on the Start menu.
  2. Type "update"
  3. Click on Check for Updates.
  4. On the Windows Update screen, click the Check for Updates button. (Check for new updates even if it says the system is up to date. Sometimes new updates appear after the computer has been restarted or resynced.
  5. Allow any updates to install. Restart the computer when prompted.
  6. Restart again after all udpates are completed.
  • Install the Free Space Fix

Running low on free space can cause your computer to run slow and cause many issues. 

  1. Click on the Start menu.
  2. Search or browse for Company Portal and open it.
  3. Click the search icon, type "space" and search for it. 
  4. Open Space Issues Fix and click Install. 
  5. Allow the installation to complete. 
  • Company Portal Sync

In order for standard software and settings to be configured, the user settings must be synced with the CCSD system. 

  1. Click on the Start menu.
  2. Search or browse for Company Portal and open it. 
  3. Wait for the program to fully open, then click the gear icon to open settings. 
  4. Click Sync. 

Syncing can sometimes take an hour or more but you can still use your computer while it syncs. 

CTLS, Clever & Other Websites

Problems accessing individual websites like CTLS and Clever can usually be resolved by following the steps below. 

  • Use the official link (not a bookmark or favorite)
    • CTLS

Any CTLS bookmarks and favorites that point to the "educationincites.com" domain will eventually stop working. Starting from the official URL will often fix the problem. 

  • Open your browser and type in: ctlslearn.cobbk12.org (don't google it; type in the full address)
  • Go to either the CCSD website or OHS website and click Login > CTLS Learn.
  • There are also official links to CTLS Learn on the Start menu of school-issued laptops.

Create a CTLS bookmark that always works: Just use your mouse to drag this link to your bookmarks/favorites bar: CTLS Learn

    • Clever (DeltaMath, etc.)

For Clever resources (and resources like DeltaMath that log in through Clever):

  1. Go to: https://clever.com/in/cobb
  2. Click on "Log in with Active Directory"
  3. Log in with your school Microsoft 365 credentials

You can also create a Clever bookmark by dragging this link to your bookmarks/favorites bar: Clever

  • Try a different web browser

Sometimes websites will work in one browser and not in another. If you're having problems in Edge, try Chrome. If the problem is in Chrome, try Edge. 

  • Clear your browser cache/history

Clear cache in Edge or Chrome

  1. Open the browser and press CTRL-SHIFT-DELETE
  2. If you are in Chrome, click "Advanced"
  3. Set the Time Range to "All Time"
  4. Check all boxes (optionally, you can leave "Passwords" and "Autofull Form Data" unchecked)
  5. Click "Clear Now" or "Clear Data"
  6. Close the browser and reopen
  7. Repeat as needed for each browswer and each profile

Still Need Help?

Some software and configuration issues (especially those involving CTLS) can be solved remotely by the CCSD Tech Help Desk. Call 770-426-3330 and follow the prompts.

If the steps above do not solve the problems with your school-issued laptop, bring it to the learning commons to turn it in for repair.